Tech Blog


Tech Support Phone Scams


Phishing attacks can occur by phone as well as email. Unsuspecting computer users can be victimized by fast-talking, legitimate-sounding scam artists who take remote control over their computers and install malware to steal confidential information or to create fake problems that need “fixing”. With this last one we call this ‘Tech Support Phone Scams”. The calls can seem very genuine and often expressing urgency – for example they may say that they can see a virus originating from your computer which needs to be removed immediately – creating fear in you.

If this happens to you, do not take the call any further. If you have caller ID and can see a phone number, then make a note of the phone number and contact the Police.

We are aware of a number of clients that  have been contacted under false pretenses. The scam artists will often get aggressive and abusive and try to bully you into action. My best advice at this point is to firmly say you are not interested and hang up immediately. Do not answer any leading questions that may give information away.

Always contact Brainworx Computer Services if you are unsure what to do or if you have inadvertently let somebody in remotely on to your computer.

Mark Coleman
About Mark Coleman
Director of Brainworx Computer Services and the sub brands of Mailworx and Dataworx


  1. John Stifler
    February 6, 2016 at 2:49 am Reply

    It’s better if we should just ignore a call if it comes from number we don’t recognize. Or, if you accidentally answer them, just hang up when they ask for money or any personal information. I can find reports filed regarding these tech support scams online, and even Microsoft and Windows have issued warnings since years ago. We should have been aware of these scams.

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