Testimonials

Kerstin – Trademe purchase of: Tile – Bluetooth Tracker

Superfast delivery! Easy to set up up and works a treat! Very happy and will definitely buy another one for my wallet soon! Great trader, highly recommended both trader and product!

 

Geoff Adams – Storage King Ferrymead

Just a short note to express my sincere thanks for the work carried out by Chris over the last week to help us through a particularly frustrating time with our computers.

Not only did he help out during normal work hours but was also kind enough to spend several hours on Saturday to get us underway again. Chris went above and beyond to help us. For this I am truly grateful.

You are lucky to have such a dedicated staff member.

 

Natalie Schumacher – Schumacher Law

Hi Mark

Love the newsletter – very professionally presented and helpful tips! It builds confidence in your company and the service you provide.

Well done!

 

Derek Nolan – Barrister

Thanks Mark for such a prompt response. Gavin did an excellent job. Great service!

 

Andrew Robbie – Metal Image

When Mark asked if I could add a few words to his testimonial page I was pleased to do so. A quick review of the other contributions left me with not a great deal to add. It seems we are not alone in receiving the levels of service and competency we have become accustomed to.

Brainworx has been our provider of all things IT for well over 25 years, maybe nearer to thirty (or longer !!) and with a very strong team currently in place I can see no reason to expect that to change.

 

John Boyson – John Boyson Consulting Services Ltd

Thank you for all of this.

Also I would like to specifically thank Donovan for a job well done in helping us initiate the use of the devices at our first workshop. We have now run two workshops and they have gone extraordinarily well with pretty much universal acceptance by the participants.

Given the demographic we are dealing with, the way they have adapted to the new technology is quite extraordinary and is most pleasing. Your support and guidance has been a big contributor to the success we have enjoyed and it is appreciated. Thank you.

 

Joanne McKay – Building Industry Recruitment

After a power surge in my building, Mark attended to my needs promptly and had it back working in 24 hours !!!… Amazing – he was easy to deal with as I didn’t want to understand the Jargon, but he was happy to explain what he was doing so I understood what had happened  .. I just said I trust you please just fix it !!

 

Mark St.Clair, Director – Hill Young Cooper Ltd

Our firm comprises a small, professional team with offices in Auckland and Wellington. We do not have any internal computer support and we have relied solely on Brainworx to manage all aspects of our computer system for over 10 years. We have always found Brainworx staff to be approachable, honest, and cooperative whenever computer matters arise, and our staff find the remote problem diagnosis system used by Brainworx to be highly effective. In addition, when there is a matter of urgency with any computer related matter, we find Brainworx’s staff to be obliging and willing to go the extra mile.

 

J W Blackman, CEO – Face Television (formerly Triangle Television)

When we established our broadcast facility some 15 years ago we needed a computer network that would be fully integrated, totally reliable and easy to use.

Being a charitable community organisation, costs too were of considerable concern.

We looked at a number of local internet/computer services providers and finally decided on the Brainworx primarily because of their proximity to us.

The Brainworx team took the time to get to know our business and our needs and to grow with us. Furthermore they took the time to ensure our team was fully trained.

It was the best decision we made and know we have the best possible service and advice at our fingertips whenever we need it.

Would we consider changing? No, theres no need to when you have a team like this working in parallel with you!

 

Christine Dennis Public Relations

Brainworx has been my consultancy’s primary computer services and technology supplier for around the last 10 years. Over this time, it has provided my public relations practice with excellent and prompt service and responded in a timely manner to urgent requests. I value the quality and consistency of Brainworx advice and highly recommend the company and consultants.

 

Lorraine Jones, NZ Operations Manager – Storage King

We have been using Brainworx for a number of years now…, 8 in fact and we remain very, very happy with the service they provide us.

What has impressed us so much about the Brainworx team is their turnaround time. We have 11 storage facilities in Auckland, and when any of our store’s systems go down, they make a quick phone call to Brainworx’s and within hours they have the stores computer back on line.

They undertake regular “Health Checks” on our computers to ensure everything is running how it should and are diligent in ensuring our NOD antivirus systems are updated.

What we especially like about BW’s is the fact that they are a small team, therefore both Mark and Tony know all the workings of our software program. Often, they liaise on our behalf with our Software providers and definitely go that extra mile for us. We also love the fact that they can offer remote assistance by dialling in to troubleshoot, saving us money
Six months ago we upgraded all of our computers and software program in all of our stores throughout the country. A massive task! Mark made this massive task run like clockwork and did a fantastic job orchestrating the roll out. In locations outside of Auckland he sourced other IT companies to assist with the upgrades and roll out which was just great.

I have no hesitation in recommending BW as your IT provider, 8 years down the track and we are still extremely happy with their service. Thanks Mark and Tony!

 

Mark Bateman, Regional Director (NZ) – Storage King Group

Brainworx have been our preferred computer support people for some time. We operate a industry specific management software and Brainworx have taken the time to understand this system and ensure any computer upgrades are compatible.

Everyone is an expert on computers however we required a company who is more than that to look after our stores computers located throughout New Zealand. Brainworx do this for us.

 

Alison Koerselman,  Personal Assistant to Andrew Brown Q.C

We use Brainworx in a business capacity and he also handles our personal IT issues . We chose Brainworx because we wanted an IT company that actually spoke at our level not over our head. We also wanted someone we could rely on and not simply be a number in a large IT organisation. Brainworx is superb at this. You always feel like you know what is going on. Mark will take you through each step so that if a particular problem arises again you can try this before ringing him.

I would have no hesitation in recommending Brainworx to a potential newcomer. Everything is handled to the requirements of the specific customer. You always have the undivided attention of the IT technician when at your premises and having the ability to fix things remotely saves a lot of time and money and that’s got to be good for business!

 

Tony Scott – Wallflower Advanced Digital Signage Limited

I had reached the limit of my skill level in the setting up and management of the Wallflower internal Windows Network and I was spending a lot of time each day manually copying files with ‘sneaker net’ and constantly rebooting machines and Brainworx provided exactly the solution to my problems I required.

Brainworx provide highly competent professional people who approach problems in a practical and cost-effective manner.

Delivering solutions in an approachable and pleasant manner they can reduce the levels of stress often encountered in these situations.

 

Barbara Moran, Business Manager – Bright Ideas Enterprises Limited

Reliability of service is very important to us.

If we have a problem we can rely on Brainworx to act quickly and get it sorted.

If it is one of those obscure glitches, they research and continue their efforts until a solution is found.

 

Jill Smith – Apex Natural Healthcare

I have been a client of Brainworx for 12 years.  They have always responded promptly to any computer emergency that I have had and saved all the data on my hard drive from being lost a time or two.  There has not been a problem that they did not solve and Mark is always able to explain the problem in language even technophobes can understand.

I have bought all my computers and printers via Brainworx and been very happy with the performance of them.

I highly recommend Brainworx because of their expertise and their friendly and helpful customer service.

 

Helen Price – Helen Price & Associates

If you are looking  for  ‘knights in shining armour’ to look after all your IT requirements then Mark and the team at Brainworx are the people for you.

I have operated my own accounting practice for over 20 years and Mark has been with me all the way. From the full implementation of new systems (hardware and software) to holding my hand-metaphorically- while I plugged the internet cord back into the modem, Mark has been patient and helpful.

There is no ‘down time’ waiting for a response if your system suffers a hiccup. Someone is always there to help, and if they are busy on another job they will advise when they will be available so there is no frustrating wait for them to get back to you.

In the business of accountancy you need an IT partner that has honesty and integrity as well as a commitment to prompt service. I guess the fact that Mark has been looking after our practice for so long is testament to the service he provides.

 

Christina Box, Finance Director – Aquatica

Around 12 years ago, we started using the services of Brainworx for our IT support.

Brainworx has seamlessly taken us from a small start-up business to the medium-sized entity we are today.

Although we have come to rely on the knowledgeable day to day technical assistance whenever we’ve needed it, I particularly value the advice which I have received from Mark which is always around ensuring continuity of a secure, reliable system at all times.

I also commend Mark and his team for their professionalism, knowledge and integrity, the latter being a rare commodity these days.